How much do I have to pay when I order my ring?
Only a $50.00 deposit is required on ANY RING ORDERED! You can pay more than that if you like. The balance is due upon delivery of the ring. If you are placing your ring order online, a $75.00 deposit is required. Please see one of our Sales Representative if you wish to place your order with only a $50.00 deposit.

When is the deadline for ordering my ring?
Yoiu may order a class ring at any time during the year. The only deadline would be if you want to have your ring produced by a certain time. You will need to allow approximately 8 - 10 weeks for production. Please note that production time is longer in the fall.

How do I get my ring resized/repaired?
You need to submit your ring to our office. You can either give it to our Sales Representative the next time we are at your school, drop it off in person at one of our two offices, or you can mail your ring to our DeKalb office with the following information: student name, school, repair needed and return address where the ring will be mailed once the repair is complete.

When will a Sales Representative be at my school?
Once you are registered on this website, your homepage will announce any upcoming dates that we will be at your school. You can also look for posters hanging in your school and listen to school announcments.

What if I miss ordering my ring at school?
You can place your ring order on this website. Not all styles are available online. You can come into one of our two offices to see samples and place an order. We also accept mail-in or faxed orders. We do not take orders over the phone. Our customer service representative are happy to help you over the phone or email with any questions regarding your order.

Changes or Cancellations of my ring order?
Changes to the original order must be requested within 72 hours of the order date. Changes made after that time will require a $65.00 + tax remake fee. Cancellations after 72 hours will result in loss of deposit.

How can I get my ring replaced if it has been lost or stolen?
For the period extending six years from the date of purchase: the Customer Satisfaction Program (CSP) is designed to help you obtain a replacement ring if you class ring is permantently lost or stolen. The CSP is in effect only for your original ring and has a one-time use policy. Please call our CSP department at 800-451-3304 to start your claim and get the replacement cost. You can also submit by mail your claim in writing to: Herff Jones, CSP Department, 150 Herff Jones Way, Warwick, RI 02888

How can I make payments on my ring order?
You can make payments on this website or mail in a check to our DeKalb office. You also have to option of paying the balance due on delivery day.